General Delivery Expectations

Please never assume delivery times quoted are guaranteed. This is an unrealistic expectation which we are unable to fulfil in every single scenario. Your delivery is in the hands of sub-contracted couriers from the moment your parcel is despatched. We are practically unable to take full responsibility for the journey it takes from our warehouse to its intended destination.

Delivery times quoted are estimated.

Quoted delivery times accurately represent the vast majority of delivery times for orders (over 95%). A proportion of parcels arrive earlier than expected. Around 5% of orders may arrive slightly later than anticipated which is why we are unable to provide guarantees.

Whilst we always work constructively with couriers and customers to address any issues as they arise, we cannot be held accountable if there are delays in delivery caused by the sub-contracted courier. 

We respectfully ask that customers remain rational, reasonable and polite when communicating with our staff if their order experiences a delay. In the vast majority of cases where a parcel is delayed, a little patience is all that is required.

Estimated Delivery Times & Charges

UK Mainland 

Spend over £25
2-3 Days (Tracked) - FREE

0-700g Royal Mail / Evri
2-3 Days (Tracked) - £3.50
1-2 Days (Tracked) - £4.75

700g-1kg Royal Mail / Evri
2-3 Days (Tracked) - £5.00
1-2 Days (Tracked) - £6.50

Northern Ireland

0-500g Royal Mail
1-3 Days (Tracked) - £6.00
2-4 Days (Tracked) - £5.00

Rest of Europe

IMPORTANT Customs charges apply to all EU imports from the UK. 
Customers are fully liable for the import taxes on their orders in to their respective country. We no longer cover this cost. The costs below are solely for shipping and do not include any taxes.

0-250g Royal Mail
4-7 Days (Tracked) - £30.00

250-500g Royal Mail
4-7 Days (Tracked) - £35.00

500-1000g Royal Mail
4-7 Days (Tracked) - £40.00

Current Status of Delivery

Customer orders are being processed and despatched as normal from our warehouse and fulfilment centres in the UK. We are currently maintaining a high standard of efficient delivery with very few delayed shipments.

Our Couriers

We are currently shipping parcels mainly through Royal Mail with a small number via Evri. Every shipment is now tracked with either courier for reassurance.

Tracking & Updates

We no longer offer any untracked services.

You will always receive a tracking reference and courier link via email as soon as your order is despatched so that you can track it’s progress between our warehouse and your address. You will receive regular updates via email or SMS on the progress of your package as it makes it's way to you.

Split Shipments

In rare instances, your order may need to be split into 2 or more shipments. In this scenario, you will not be expected to pay any extra, this is merely a logistics decision that we may make to get your items to you sooner than later. Vaper Store always covers the additional cost of sending you two parcels instead of one in this scenario. 

Despatch Times

From Monday until Friday, we do our best to process all orders placed before 3pm and despatch these on the the same day. However, this is not always possible with high demand. If you order after 12pm, your order may sometimes be despatched the following day.

Please note : We do not ship orders on Saturdays or Sundays.

Please note that the delivery duration is calculated from the point that your age has been verified and despatch can be processed, rather than when the order was initially placed.

All available delivery options for your order will be shown at the checkout.

Age Verification & Delays in Despatch

Delays in verifying your age will naturally impact the despatch time of your order. We cannot legally despatch your order until you have verified your age. Please always verify your age promptly so that your order can be despatched as soon as possible.

Damage, Delays & Loss

Unfortunately, on rare occasions, parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

In the unlikely event that you do not receive a parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.

Concerned? Just Contact Us

If you are concerned, please simply contact us and we will do our best to help, chase with the courier and locate your parcel if it does go missing or gets delayed.

We understand that it will be frustrating if your parcel doesn't arrive on time but we will always do our best to fix any situation which arises and ask that you remain patient and simply work with us to resolve the issue as best as possible.

For any queries regarding delivery or tracking, please contact our team.